Customer Relation Officer [Philippines]


 

· Perform marketing and collection function.

· Accept new applications from unit-owners.

· Handle cash collection or accept payments and keep the cash box secured.

· Issue OR/AR

· Establish and maintain accurate records and files like subscriber’s database, deposited reports, etc.

· Add new subscribers and add plan in Integrated Management System (IMS).

· Create payment in the IMS and record payments in the Aging of Receivable monitoring.

· Make sure that Application Forms and other documents in the sites are properly filed.

· Compute installation cash-out.

· Make a JO (Job Order) Form and schedule new installation.

· Prepare devices for installation.

· Print flyers for marketing drive.

· Make sure that cable boxes are properly monitored like if there are subscribers unpaid for 1 month, boxes should be pulled-out from their units.

· Keep the devices/routers in the designated cabinets.

· Distribute Billing Statements on the last week of the month and make sure that all bills will be distributed before due date.

· Assist and make sure that Bills Reminders template are broadcast and done on the schedule date (usually before due date).

· Collection text and call follow-up every after due date.

· Send Notice of Disconnection.

· Implement the Standard Collection Procedures and make sure that collection and marketing targets are reach.

· Prepares Deposited Reports, cash count for and cash/check collection for deposit.

· Assist unit owner’s inquiry.

· Conduct and inventory of materials.

· Maintain cleanliness and orderliness in the Data Center.

· Perform other duties as required.

Job Type: Full-time

Salary: Php15,500.00 per month

Schedule:

  • 12 hour shift
  • 8 hour shift
  • Holidays
  • Overtime
  • Rotational shift

Supplemental pay types:

  • Bonus pay

Ability to commute/relocate:

  • Pasig City: Reliably commute or planning to relocate before starting work (Required)

Expected Start Date: 05/26/2023


 

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